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Dear customer, Due to the lockdown and restrictions in movement we are temporarily suspending our services. Your needs have always been our priority, and our promise is that we will be back to serve you as soon as possible.

Orders

Online order and payment faqs

 

My tracking information is not available on the india post website?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. We assure you that this is normal and will not affect your expected delivery date.


Can I make changes to my order? 

If you missed an item and wish to add to your order, we are happy to combine them - see faq below for information on combining orders.  

To change your order please contact our customer service executive +91 9591221234.


Do you combine orders?

We combine orders placed on the same day, under the same name and address with notes provided at checkout in the notes box.  Without this, we cannot guarantee that your orders will be combined.  Shipping will be combined and overages refunded within 48 hours of shipment. Customized-order items cannot be combined with ready to ship (rts) items and we are not able accommodate shipping hold requests.  


Can you provide a discount for a bulk order?

Please fill in the form  to tell us which products you are interested in ordering in bulk.

Once you've submitted the form, a member of our customer service team will be in touch to discuss your requirements in more detail and offer any bulk order discounts that might be available to you. If you're happy once a quote has been provided we can then confirm and place your bulk order over the phone.


Payment policy:

Payment is required at the time of checkout.  We do not store any payment details so we are unable to edit orders after they are placed.  


What is your return policy?

We accept returns of unworn and unwashed items within 30 days of purchase.  No returns on items after 90 days.  

Please fill out this form and we will contact you within 24 business hours. 

For all returns, shipping is non-refundable and orders that received free shipping will be charged a 15% restocking fee.  For multiple item purchase that received a free product, discount will be applied equally between all products to determine the refund price. Refunds will be credited to the original form of payment. 

Just return the items with a copy of your packing slip indicating it is a return. 

Products should be returned to:

Medha creations, no.3 310/2 knp layout, 

Arekere, bannerghatta road, 

Bangalore-76.

+91 9591221234

You will receive an email once your item is received and the credit or refund has been processed.  


How to add multiple shipping addresses?

At this time, we can only ship to one address per order. To ship to multiple addresses, call customer service for assistance at +91 9591221234


Business days & holidays ?

All orders ship Monday - Saturday . Orders must be placed by 11:59PM India time zone (UTC+05:30) to be processed on the same business day otherwise it will be processed the next business day.

Packages do not ship from our distribution centers on public holidays.

Do you ever offer a coupon code?

On occasion, coupon codes will be offered to our email subscribers.   Discounts cannot be used when any other special offer is applied to an order .

How to apply coupon code?

If using a coupon code, the first step is to add all products to the cart ,below cart you can enter coupon code. Only one special offer or discount can be applied per order. 

How to redeem gift voucher?

If using a gift voucher for purchase, the first step is to add all products to the cart ,below cart you can enter gift voucher code .  

Can't find your answer?

If you still can't find your answer, please contact us at customercare@ikasavu.com and we will contact you within 24 business hours


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